Put your menu, offers and giveaways in every DM
The problem: Locals constantly ask for the menu, timings and today’s offer. Answering each one takes a person off the floor, and giveaways turn into a messy spreadsheet of comments.
People type: MENUOFFERENTER
The flow, step by step
What happens from first comment to captured lead
Every step is something you switch on, edit or remove in the builder, with a live preview of exactly what people will receive.
- Step 1 · Trigger
Someone DMs “MENU” or comments “OFFER”
Works for DMs, post comments and story replies — whichever way people ask.
- Step 2 · DM
Menu image plus a View menu button
Send a photo of today’s menu followed by your opening hours and a button to the full menu or ordering page.
- Step 3 · Public reply
Public reply on offer posts
Reply under the comment so other locals see how to get the offer, then continue in DMs.
- Step 4 · Trigger
Giveaway entries with one word
People comment “ENTER”; each gets a friendly public reply, and you can ask them to follow first.
- Step 5 · Follow check
Follow to enter
Only people who follow you are let through — a simple way to grow local followers.
- Step 6 · Tag
Tag entrants and regulars
Keep a tidy list for the draw and for future offers.
- Step 7 · DM
Story replies get a thank-you
When someone replies to a story, send a warm message with today’s special.
How it helps
What changes for you
Staff stay on the floor
The repetitive questions answer themselves, so your team focuses on the customers in front of them.
Giveaways that run themselves
Entries, replies and follow checks happen automatically, and every entrant is tagged for the draw.
More footfall from your feed
Offers reach people the moment they ask, with a button to the menu or a table request.
Getting set up
What you configure
- 1Upload your menu image and add your hours and menu link.
- 2Choose keywords (MENU, OFFER) and the story-reply thank-you.
- 3For giveaways, turn on “ask to follow” and tag entrants.
- 4Add a “Reserve a table” button that hands off to your team.
Features this flow uses
Teams & accountability
Run by a team? Everything is accounted for
A café or shop often has a manager and a part-time social media helper. Helpers can reply and view results without being able to disconnect the account or change integrations.
An audit log of changes
Creating, editing or deleting an automation, connecting or disconnecting an account, changing integrations and resuming a paused conversation are recorded with who did it and when.
Every message on record
Each comment, reply and DM is logged with its status, the automation and message variant that sent it, and the reason if it failed. Searchable and exportable.
Replies carry a name
When a teammate replies from the inbox it shows “Sent by” their name, and automations pause for that person so only one voice speaks.
The right access for each person
Five roles from owner to read-only viewer decide who can edit, who can reply and who can only look.
Roles for every person on the team
- OwnerFull control of the workspace
- AdminAccounts, integrations, audit log
- EditorBuilds automations, replies to people
- AnalystReads insights and the message log
- ViewerRead-only, e.g. a client or stakeholder
Inviting teammates from inside the app is coming soon.
A mobile app is on the roadmap
Planned · not available yetSo every role can do their part from a phone: editors replying to people who need a human, analysts checking the numbers, and owners keeping an eye on activity.
Other ways teams use DynamicDM
Want this flow for your account?
Request early access and we’ll help you set it up.